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Privacy Policy

Mindwall privacy

 

 

 

Effective Date: April 26th 2026

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Mindwall (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) (Australia), the General Data Protection Regulation (GDPR) (EU), and the UK GDPR.

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This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website, which is hosted on Wix.

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1. What Personal Information We Collect

We may collect:

a. Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

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b. Automatically collected information

  • IP address

  • Device and browser type

  • Website usage data (pages visited, time spent)

  • Cookies and tracking technologies

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c. Transaction data

  • Order details and purchase history

  • Customer support interactions

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2. How We Collect Your Information

We collect information when you:

  • Make a purchase

  • Create an account

  • Subscribe to marketing

  • Contact us

  • Browse the website (via cookies, analytics, and Wix infrastructure)

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3. Use of Wix Platform

Our store is hosted on Wix, which provides us with the online platform to sell our products.

Your data may be stored through Wix’s data storage, databases, and general applications. Wix stores data on secure servers behind a firewall and may process data in multiple jurisdictions.

For more information, refer to Wix’s own privacy practices.

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4. Why We Collect Your Information

We use your information to:

  • Process and deliver orders

  • Communicate with you

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (with consent)

  • Prevent fraud and ensure security

  • Comply with legal obligations

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5. Legal Basis for Processing (GDPR/UK GDPR)

If you are located in the EU or UK, we rely on the following legal bases:

  • Contractual necessity – to process and deliver your orders

  • Legitimate interests – to improve services and prevent fraud

  • Consent – for marketing communications and cookies

  • Legal obligation – to comply with applicable laws

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6. Cookies and Tracking Technologies

We use cookies to:

  • Enable website functionality

  • Analyse traffic and behaviour

  • Personalise content and ads

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When required (EU/UK users), you will be presented with a cookie consent banner allowing you to accept or manage preferences.

You can also control cookies through your browser settings.

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7. Disclosure of Personal Information

We may share your information with:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping providers

  • Wix and associated infrastructure providers

  • Analytics and marketing platforms

We only share information necessary for business operations or as required by law.

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8. International Data Transfers

Your personal information may be transferred and stored outside your country, including:

  • Australia

  • United States

  • European Union

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Where required, we take reasonable steps to ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Data processing agreements with service providers

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9. Data Security

We take reasonable steps to protect your data, including:

  • SSL encryption

  • Secure payment gateways

  • Access controls

However, no online transmission is completely secure.

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10. Your Rights (EU/UK Users)

If you are located in the EU or UK, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

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11. Access and Correction (Australia)

Under Australian law, you may:

  • Request access to personal information we hold

  • Request corrections if information is inaccurate

Contact us to make a request.

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12. Marketing Communications

We will only send marketing emails where:

  • You have opted in, or

  • It is otherwise permitted by law

You can unsubscribe at any time via the link in our emails.

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13. Retention of Personal Information

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Meet legal and tax obligations

  • Resolve disputes

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14. Complaints

If you have concerns about your privacy, please contact us first.

You may also contact:

  • Office of the Australian Information Commissioner (Australia)

  • Your local EU or UK data protection authority

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15. Changes to This Policy

We may update this policy periodically. Updates will be published on this page.

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16. Contact Us

Business Name: Mindwall

Email: mindwallstore@gmail.com
Location: Australia

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