Shipping Policy

All orders are processed and produced within 2–5 business days.

During peak periods (e.g. holidays), production times may be slightly longer.

Orders are not shipped on weekends or public holidays.

Estimated delivery times after dispatch:

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Australia:

• Standard Shipping: 3–7 business days

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International:

• Standard Shipping: 5–15 business days

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Please note: these are estimates only and may vary depending on your location and postal service.

Shipping costs are calculated at checkout based on:

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• Delivery location

• Order size and weight

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Any applicable shipping fees will be clearly displayed before you complete your purchase.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor delivery progress.

As we work with a global fulfilment partner:

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• Items may be shipped from different locations

• Orders containing multiple items may arrive separately

While we aim to meet all estimated delivery times, delays can occur due to:

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• Postal carrier disruptions

• Customs processing (for international orders)

• High seasonal demand

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Mindwall is not responsible for delays once the order has been dispatched.

For international deliveries:

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• Customs fees, duties, or taxes may apply

• These charges are the responsibility of the customer

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We recommend checking with your local customs office for more information.

Please ensure your shipping details are accurate at checkout.

We are not responsible for:

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• Orders delivered to incorrect addresses provided by the customer

• Failed delivery attempts or returned parcels

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If an order is returned to sender, a reshipping fee may apply.

If your order appears lost in transit:

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• Contact us at mindwallstore@gmail.com

• We will work with the shipping carrier to investigate

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If confirmed lost, we will arrange a replacement where appropriate.

If your order arrives damaged, please refer to our Refund & Returns Policy and contact us within 7 days with photos.