Refund Policy

All Mindwall prints are made to order through our production partner.

Because of this, we do not offer returns or refunds for change of mind, including:

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• Selecting the wrong size

• Changing your mind after purchase

• Ordering errors

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Please review your order carefully before completing checkout.

To lodge a claim:

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• Contact us within 7 days of delivery

• Include your order number

• Provide clear photos of the issue

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Email: mindwallstore@gmail.com

Once approved, we will:

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• Send a replacement at no cost, or

• Issue a full refund to your original payment method

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In most cases, returns are not required.

Please ensure your shipping details are correct at checkout.

We are not responsible for:

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• Incorrect addresses entered at checkout

• Failed delivery attempts

• Unclaimed or returned parcels

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If an item is returned to sender, a reshipping fee may apply.

Due to fast processing times:

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• Orders can only be cancelled before production begins

• Once in production, orders cannot be changed or cancelled

Each item is individually printed. Minor differences in:

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• Colour tone

• Print placement

• Texture

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are normal and not considered defects unless significantly different from what was ordered.

This policy operates alongside your rights under the Australian Consumer Law, which entitles you to a remedy for major faults or misrepresented products.